FAQ's

 

Is MxDesires safe to purchase?

How secure is MxDesires Store.

MxDesires store uses Transport Layer Security (TSL) to protect the information of both of its store owners AND shoppers. (This protection comes with all MxDesires Clients.) As a merchant, when you purchase into MxDesires store, you’ll notice a little padlock in the corner of your browser, this indicates that your purchase is protected by TSL protocols. This is a good thing! TSL is actually a newer protocol that replaces the widely-used Secure Sockets Layer (SSL) for protecting sensitive information. Using TSL, all MxDesires transactions are safe and securely protected against threats from harmful external scripts that could potentially compromise user information. In addition to these TSL protocols, MxDesires has numerous other layers of protection to ensure that admin and user information remains safe and secure.

Shipping Information

What Shipping Methods Are Available?

FedEx
*USPS Priority
UPS
*most popular

Do You Ship Internationally?

Available Worldwide.

How Long Will It Take To Get My Package?

Handling Time :2 Business day
USPS First Class - between 4 to 8 days
USPS Priority - Between one and four days.
Out of Us territory need check with MxD Support

Payment Information

What Payment Methods Are Accepted?

Credit Card
   Visa
   MasterCard
   AmericanExpress
   DinessClub
   Discover
   ELO
PayPal

Orders & Returns

How do I place an Order?

PLACING AN ORDER – STEP BY STEP

STEP 1

1. Choose a the product.
2. Click “ADD TO CART” button on the right.
3. Now you can continue shopping or check your shopping cart’s contents, by clicking on the cart icon in the upper right-hand corner.
4. When you click on the shopping cart’s icon, its content will show up on the right. If you want to buy all of the items, click on the “BASKET” button.

STEP 2

In the shopping cart’s preview you can see a list of the products you have chosen, together with their quantity and price.
If you want to remove a product from the shopping cart, click on the "x" on the right side of the price. If you want to change the quantity, click on +/- button next to the quantity and wait for a moment. In a short while, the shopping cart will be updated.

STEP 3

If you are a registered customer, please sign in. If you are not, you can sign up by clicking on “CREATE AN ACCOUNT”. You can also place an order as a guest (without registration) by clicking on “CONTINUE WITHOUT REGISTRATION”.

STEP 4

After logging in, signing up or entering shipping details, please select your preferred shipping method. The table presents available shipping methods together with shipping costs and estimated delivery times.

STEP 5

Select your payment method.
Done.

Return Process

1. Send e-mail to contact@mxdesires.com with your order number and the reason to return.
2. Pack the items you're returning.
3. Print your return shipping label. If you haven’t received it yet, we’ll send it to you soon.
4. Attach the label to the package. Cover or remove any old shipping labels.
4. Give the package to USPS.
5. Track your return using your tracking number to make sure we get it.

How Can I Cancel Or Change My Order?

If you change your mind about your purchase, you have the option cancel your order within one hour of purchase. To cancel your order, please send a e-mail to contact@mxdesires.com with the order number and solicitation to cancel the order.